content & syllabus
The training is based on the official syllabus and covers the following topics:
Key Concepts of Service Management
Discover the fundamental terms, core principles, and models of ITIL® 4.
Learn how organizations achieve greater value creation through optimized, business-focused IT services and efficient service delivery.
The Four Dimensions of Service Management
ITIL® 4 defines four key dimensions that together support a holistic approach to Service Management:
Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes.
These dimensions enable effective and efficient value creation for customers and stakeholders.
The ITIL® Service Value System (SVS)
The ITIL® Service Value System explains how all components and activities of an organization work together as a unified system to deliver consistent value.
You’ll explore how to break down silos, become more agile, and promote continuous improvement across the enterprise.
The Service Value Chain Activities
The six Service Value Chain activities describe the essential steps organizations take to create value.
Each activity transforms specific inputs into outputs – from planning and design to transition, delivery, and ongoing improvement of IT services.
ITIL® 4 Practices and Roles
ITIL® Practices are structured sets of organizational resources designed to perform specific tasks or achieve defined objectives.
During the course, you’ll explore the most relevant ITIL® 4 roles and best practices and learn how to apply them to balance stability, flexibility, and innovation in modern IT organizations.
target group
The ITIL® 4 Foundation Training is designed for anyone working in an IT or service-oriented organization who wants to gain a solid understanding of IT Service Management (ITSM). It’s ideal for professionals who wish to enhance their knowledge of service delivery, process management, and IT governance.
This includes, but is not limited to:
- IT Service Managers
- Project Managers involved in IT projects
- IT Consultants and Architects
- IT Support Staff, Incident and Problem Managers
- Change Managers
- Developers
prerequisites
No prior ITIL® knowledge or experience is required to participate.
exam & certification
ITIL® 4 Foundation Exam and Certification
Your Path to ITIL® 4 Foundation Certification
After completing your ITIL® 4 Foundation Training, you’ll meet all requirements to take the official ITIL® 4 certification exam with PeopleCert® – the globally recognized accreditor for ITIL® and IT Service Management.
Exam Format
The ITIL® 4 Foundation exam consists of 40 multiple-choice questions and lasts 60 minutes – or 75 minutes if English isn’t your native language.
To pass, you need at least 26 correct answers (55%). The exam is closed book, so no reference materials are allowed.
You’ll receive your provisional result immediately after completing the exam, so you’ll know right away whether you passed.
Your ITIL® 4 Foundation Certificate
Within 48 hours of successfully passing the exam, your official ITIL® 4 Foundation Certificate in IT Service Management will be available as an e-certificate in your PeopleCert® account.
This certification is your gateway to advanced ITIL® 4 courses, such as ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader – bringing you closer to achieving the ITIL® Master designation.
We’ll handle the exam registration for you. The exam fee is collected on behalf of PeopleCert®. Please note: the exam purchase is now mandatory and linked to your course participation.
Exam Options
- Onsite Training:
Take your exam on the final training day, directly at the venue – handwritten (paper-based) and supervised by your trainer.
- Online Training:
If you choose an online course, you can take the exam anytime, anywhere (24/7/365) via the PeopleCert® online platform. Certified proctors monitor your session via webcam.
Your exam voucher is valid for 12 months. We recommend completing the exam soon after your training.
Please check the technical requirements for online proctored exams on the PeopleCert® website beforehand.
Certificate Validity and Renewal
As part of the PeopleCert® Continuing Professional Development (CPD) Programme, all Global Best Practice certifications must be renewed every 3 years.
This ensures your IT Service Management expertise stays current and helps you maintain a competitive edge in your career.
More details can be found in your PeopleCert® account or on the official website.
benefits and discounts
We know that you can learn best when you feel comfortable and when we meet as many of your expectations as possible. That's why you not only get a first-class training, but also a wide range of training and certification services. Read more about the benefits of training with trendig and what is included in our courses here:
