Michael Zipfelmaier has many years of experience in IT training and consulting and is also an experienced project manager: From the development and management of large-scale IT training projects to ITIL® process consulting and service desk migrations, he has led and successfully completed many projects. He is a trainer at the iTSM Group, whose core business focuses on digital transformation in enterprise service management. All companies in the iTSM Group support their customers in mastering digital services holistically—from needs analysis to strategy and implementation to ongoing operation.
